Prepaid Collect calls are collect calls that are paid for in advance. The inmate's family and friends can deposit money to an account associated with their own home or cellular telephone number. The Prepaid Collect account is controlled by you. In the event that an inmate calls a number where a collect call cannot be billed, or the phone number has exceeded its allowed spending limit, a complimentary, one-time call is allowed. During the call, the parties will be instructed that future calls to this number will require setup of a Prepaid Collect account. In addition, your log-on account is secured with a password that is selected during account setup. This security step allows account access by authorized users only.
If you are having issues accessing your account or need assistance setting up a new account, please contact our Customer Care Centre. Our knowledgeable and courteous Service Representatives will work with you to fund your account so you can start receiving calls immediately.